Refund and Returns Policy

We want you to shop with confidence.

Every piece in our collection has been thoughtfully chosen, and we hope you love your purchase as much as we do. If something isn't quite right, simply get in touch - we're here to help.

While we don't offer refunds for change of mind, we're happy to offer an exchange or store credit, subject to our returns policy.

Change of Mind and Size Exchange

If you'd like to return an item, please send it back within 14 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and in its original condition.
  • Returned in its original, undamaged packaging.
  • Accompanied by your proof of purchase.

Once we've received and approved your return, we'll happily provide a store credit or exchange your item where possible.

Please note:

  • Return shipping costs are the responsibility of the customer unless the item is faulty or sent in error.
  • We do not offer refunds for change of mind, incorrect sizing or personal preference.
  • We cannot accept returns where the product packaging has been damaged (unless the item is faulty).
  • For hygiene reasons, earrings, underwear and swimwear cannot be returned.

Faulty, Damaged or Incorrect Items

Every order is carefully checked before it leaves us. If your order arrives faulty, damaged or we've made an error, please contact us within 48 hours of delivery.

We'll arrange the return and either replace the item, provide a refund or offer an alternative solution where appropriate.

Stock Availability

While we do our best to keep our website up to date, occasionally an item may become unavailable, particularly during busy periods such as Christmas and New Year.

If we're unable to fulfil your order, we'll let you know as soon as possible and issue a full refund for the unavailable item. Any remaining items in your order will be shipped as normal.