101 is dedicated to sourcing beautiful and quality products. We hope you will love what you have ordered, but if something isn’t right, please let us know.
Returns for Online Orders and In-Store Purchases
Please return the product/s to us in original condition, accompanied with their original, undamaged packaging within 14 days of receiving your order, including a copy of your receipt, and we will replace it, exchange it or provide a store credit. The item being returned must be safely and securely packaged in its original packaging, and you will need to cover the cost of return shipping unless the item is faulty.
We cannot accept unused goods in damaged packaging unless they are faulty.
For health and safety reasons we are unable to accept returns on personal items such as earrings, underwear, and swimwear.
Returns Process - Faulty, Damaged or Supply Error
Our team inspects all deliveries to ensure the products you receive meet our quality standards. However, if you do receive a faulty or damaged product, please contact us within 48 hours of receiving your order to arrange a return delivery and replacement or refund.
We will correct any genuine errors, faults or damaged products.
Please note that during busy sales periods such as Christmas and the New Year, it may not be possible for us to re-order. If this is the case we will automatically refund the amount and notify you by email. Any other items ordered at the same time will be dispatched as normal.